Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the LookLayer Studio and LookLayer Retail platforms (“Services”), operated by ABN 74 630 464 813, trading as LookLayer Studio (“we”, “us”, or “our”). You are contracting with ABN 74 630 464 813. By creating an account, subscribing, embedding our widget, or otherwise using the Services, you agree to be bound by these Terms.

1. Eligibility and accounts

You must be at least 18 years old and authorised to enter into binding contracts to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.

2. Acceptable use

You agree not to use the Services to:

• upload, generate or share content that is unlawful, harmful, defamatory, obscene or infringing;
• attempt to reverse-engineer, scrape, or interfere with the platform or other users’ accounts;
• misrepresent the origin of products, affiliate links, or retailer relationships;
• process photographs of individuals without their consent where consent is required by law.

3. Subscriptions, trials and billing

Studio plans (Starter, Professional and Studio) are billed monthly, or annually in advance at a discount, in Australian dollars including GST. Studio is priced per stylist above the included seats. Retail plans are quoted and invoiced separately.

Free trials and automatic renewal. Trials last 7 days and include a limited number of AI try-ons. Unless you cancel before the trial ends, your subscription starts automatically and your card is charged the price shown at checkout. Subscriptions then renew each month or year until cancelled. You can cancel at any time from Settings → Billing; cancellation stops the next renewal.

Allowances. Each plan includes a monthly AI try-on allowance and a storage allowance, as shown on our pricing page. Unused try-ons do not roll over. When storage is full, new uploads are paused; we never delete your files because you reach the limit.

Price changes. We will give at least 30 days' notice of any price change to an existing subscription, and you may cancel before it takes effect. Customers on Early Adopter plans keep their price unless they choose to change plans.

Your consumer rights. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Payments are processed by Stripe, Inc. Your payment, billing, tax, cancellation and refund mechanics are governed by Stripe's Buyer Terms, and refund requests are handled as described in our Refund Policy.

4. Client photographs and consent

Before uploading a photograph of any person, you must obtain that person’s clear permission for their image to be uploaded to the Services and used to generate virtual try-on images and a private lookbook. By uploading a photograph you confirm that you have obtained that permission, that the person is at least 18 years old (or that you have the consent of a parent or guardian), and that you will stop using and delete their images if they withdraw permission. You acknowledge this each time you upload a client photograph in the studio. You are the controller of your clients’ personal information and remain responsible for meeting your obligations to them under applicable privacy laws. We may suspend accounts that upload photographs without permission.

5. Content and data

You retain ownership of the photographs, product information and other materials you upload (“Your Content”). You grant us a limited licence to host, process and display Your Content solely to provide the Services. We will handle personal information in accordance with our Privacy Policy.

6. Catalogue imports and third-party content

The Services let you bring product details and images into your catalogue from retailer websites, spreadsheets, product feeds and your own photographs. Product names, images, logos and trade marks belong to their respective owners, and importing an item does not transfer any rights in it.

By importing, you warrant that you have the right to use the imported details and imagery for the purposes you use them for in the Services, that you will not import from any site whose terms of use prohibit it, and that you will remove any item on request from its rights holder. You indemnify us against claims arising from content you import. Our importer identifies itself, respects robots.txt, and retailers may request removal as described on our catalogue imports page. We may remove imported content or suspend importing for any account in response to a rights holder's request. Where practical, we recommend photographing garments yourself and using your own photographs.

7. AI-generated outputs

AI try-on results are generated automatically and are provided for styling guidance only. We do not guarantee that every output will be accurate, realistic or suitable for a particular purpose. You should review outputs before sharing them with clients or shoppers.

8. Termination

You may cancel your subscription at any time through your account settings. We may suspend or terminate your account if you breach these Terms or if your payment fails and is not remedied.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Services is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, consequential or lost-profit damages.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact

For questions about these Terms, please contact us at admin@looklayerstudio.com.